Best and worst airlines in the US and Canada for customer satisfaction

In the ever-evolving aviation landscape, customer satisfaction is a crucial metric, reflecting the quality of airline service.

In the latest revelation of J.D. Power’s acclaimed North America Airline Satisfaction Study 2024, unveiled Wednesday, a select group of airlines emerged as the epitome of excellence in meeting passenger expectations. Of the myriad factors that influence satisfaction, the front-of-the-cabin experience is of particular importance as it includes high-quality services and amenities tailored to discerning travelers.

As we delve into the findings of this extensive research, we discover the airlines that excel in this area, setting a commendable standard for others to aspire to in air travel.

Delta Airlines, with a commendable score of 743 out of 1000 points. With a commitment to service excellence that goes beyond transportation, Delta has secured its place as a model of customer satisfaction. From seamless check-ins to thoughtful onboard amenities, Delta’s commitment to passenger comfort is evident everywhere.

Close to Delta is JetBlue Airways, with a respectable score of 736. Known for its customer-centric approach and vibrant in-flight experience, JetBlue continues to charm travelers with its blend of affordability and quality service. Despite the competitive landscape, JetBlue remains a formidable force in customer satisfaction.

However, not all airlines are basking in the praise. United Airlines is in a middle position with a score of 698, while Alaska Airlines follows closely behind at 695. Despite their best efforts, these airlines have yet to rise to the top of customer satisfaction and are facing challenges that will impact their ability to truly delight passengers to obstruct. .

Further down the list, American Airlines struggles with a score of 676, highlighting areas where improvements are needed to improve the overall passenger experience. Meanwhile, Air Canada lags behind with a score of 629, underscoring the need for strategic measures to address customer concerns and increase satisfaction.